Delivery & Shipping
What are my shipping options?
We offer FREE shipping world-wide.
That right you pay $0.00 for shipping.
How long will it take to receive my order?
It generally takes us 1-2 business days to prepare, process, and ship your order.
Our shipping times are us follows.
- For Australia you should receive your order within 4-5 days of placing it.
- For everywhere else: you should receive your order within 3-4 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4 weeks!
Whilst every effort is undertaken to deliver goods within this time frame, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform us if an order does not arrive within the specified time frame. All efforts will then be made by Itzi Bitzi to track the item, and ensure its delivery to the intended recipient. Please note if an item has been lost in transit, replacement items may be dispatched at our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Itzi Bitzi will not accept liability for any loss or damage arising from items lost, stolen or damaged during transit.
It is your obligation to ensure the correct delivery address details are entered at the time of ordering. If an item does not arrive due to incorrect address details, Itzi Bitzi does not accept liability.
If you are not 100% happy with your purchase, we offer a 15 day return policy. If you would like to return your product just contact us and we will provide you with a return address. Please note, you are responsible for return costs.